Quality Management Principles- ISO 9001
What are Quality Management Principles?
◾️ Quality Management Principles are a part of the Requirements of ISO 9001.
◾️ ISO 9001 is based on these principles.
◾️ They are also useful resources for professionals looking to implement or improve a Quality of Product, Process, and System.
7 Quality Management Principles in ISO 9001
1 Customer Focus
2. Leadership
3. Engagement of People
4. Process Approach
5. Improvement
6. Evidence-based decision making
7. Relationship Management
As per the ISO 9001-2015, these principles are reduced to 7 from 8.
1. Customer Focus
◾️ The primary focus of the organization is to meet the customer's requirements and to strive to exceed customer expectations.
◾️ This principle is about understanding the needs of our existing and future customers.
◾️ It aligns organizational objectives with customer's needs and expectations.
◾️ This principle is all about the meet customer's requirements, ensure the level of customer satisfaction.
◾️ The organization grows only if they create value for the customer.
2. Leadership
◾️ Leaders of an organization establish direction, unity of purpose and create a condition in which people are engaged in achieving the quality objectives and the common goal of the organization.
◾️ Leadership establishes a vision and direction.
◾️ This principle is also established trust and recognize the contribution of employees.
◾️ The leader communicates mission, vision, strategy, and policies to the team.
◾️ Also, create and sustain growth and values.
◾️ Leaders establish a culture of trust and integrity.
3. Engagement of People
◾️ All people within the organization must be competent, empowered, and engaged in delivering value.
◾️ Engagement of People is about ensuring people's abilities and enable participation in various continual improvement programs.
◾️ This principle evaluates the performances of employees, it enables learning and knowledge sharing and brainstorming of problems and constraints in an open forum.
◾️ By engaging people, we can improve the understanding of the organization's quality objectives by people and increased motivation to achieve them.
◾️ Enhanced actively involvement of people in improvement activities and creativity.
◾️ We can establish trust and collaboration.
4. Process Approach
◾️ The process approach is a management strategy.
◾️ When managers use a process approach, it means that they manage and control the processes, the interactions between these processes, and the inputs and outputs that tie these processes together.
◾️ Process Approach manages all organizational activities as processes and also measures the capability of organizational activities.
◾️ This principle Identify linkages between activities and prioritize improvement opportunities.
5. Improvement
◾️ Improvement is an ongoing improvement related activity in an organization.
◾️ This principle is about improving the performance of an organization.
◾️ Motivate the improvement activities within the organization.
6. Evidence-based decision making
◾️ Evidence-Based Decision Making is a decision-making process based on the data or performance of the product or process.
◾️ It ensures the accessibility of accurate and reliable data and uses appropriate methods to analyze data.
◾️ This principle promotes decisions making based on analysis and practical experience.
7. Relationship Management:
◾️ Organizations manage their relationships with their all suppliers.
◾️ This principle is about identifying and select suppliers to manage costs, optimize resources, and create value for the organization.
◾️ Short term and long term relationship building.
◾️ It Collaborates on improvement and development activities with the stakeholders.
